Shipping Policy
3 min readUpdated
Processing time, delivery times, shipping costs, tracking, and customs — clearly regulated for your shop.
Where it goes: In Shopify, insert under Settings → Policies → Shipping Policy. In WooCommerce, create as a separate page and link in the footer.
Template, no legal advice. Legal texts must fit your shop and change with legal changes. Have the finished text checked or use a legal text service (e.g., IT-Recht Kanzlei, Händlerbund, or eRecht24) that keeps it up to date.
9 placeholders in [brackets] to fill in
Thank you for shopping at [SHOPNAME]. Here you will find everything about processing, shipping, and delivery of your order.
Processing Time
We process orders within [X–X] business days after receipt of payment and then hand them over to shipping (not on weekends and holidays). As soon as your order is on its way, you will receive a shipping confirmation via email.
In case of very high order volume, processing may be delayed by a few days. In this case, we will inform you via email.
Delivery Times and Shipping Costs
We ship to [DELIVERY COUNTRIES, e.g., Germany, Austria, and Switzerland]. The delivery time begins with shipping:
- Germany: [X–X] business days, shipping costs [AMOUNT] € (free shipping from [AMOUNT] € order value)
- Austria: [X–X] business days, shipping costs [AMOUNT] €
- [OTHER COUNTRY]: [X–X] business days, shipping costs [AMOUNT] €
You can see the shipping costs before completing the order in the shopping cart and at the checkout.
Delivery in Multiple Packages
We ship from different warehouses. If your order contains multiple items, they may arrive in separate packages and on different days. This does not result in additional shipping costs for you.
Tracking
With the shipping confirmation, you will receive a tracking number with which you can track the path of your package. It can take up to [X] business days for the tracking to show the first data.
Customs and Import Duties
[VARIANT A] All prices include statutory VAT. For deliveries within the EU, you do not pay anything extra upon delivery.
[VARIANT B – Deliveries to countries outside the EU, e.g., Switzerland] For deliveries to countries outside the EU, customs duties, import sales tax, and fees of the delivery agent may apply. They are not included in the purchase price and are collected upon delivery.
Damaged or Lost Shipments
If your package arrives damaged, please photograph the damage and write to us at [EMAIL ADDRESS]. If your shipment is marked as delivered according to tracking but has not arrived, or if there is no new information for more than [X] business days, please also contact us — we will take care of a replacement or refund. Your statutory rights remain unaffected.
Questions about Shipping
Write to us at [EMAIL ADDRESS] — we usually respond within [X] business days.